Library
Making the Consumers' Voice Heard in Medicaid Managed Care: A Guide to Effective Consumer Involvement.
Partial text online (PDF format). This guide is about how to involve consumers in the design, implementation, monitoring, and evaluation of Medicaid managed care programs. The fourth, and final, section of the report (the Consumer Involvement Action Plans from the 5 sites) is available only by purchasing the full report. April 1999 ($35.00) Call (310) 204-6010 to order.
Ombudsprograms and Member Advocates: Consumer-Oriented Approaches to Problem-Solving in Medicaid Managed Care. Executive summary online. Jane Perkins, Kristi Olson, Lourdes Rivera, September 1998 ($15.00)
Making The Consumers' Voice Heard in Medicaid Managed Care: Increasing Participation, Protection and Satisfaction
Executive Summary online NHeLP and the Cecil G. Sheps Center for Health Services Research. This report presents the results of our national study of the legally-required and voluntarily initiated consumer involvement activities underway in the states, including advisory boards, ombudsprograms, grievance processes, member advocates, focus groups, and consumer surveying. December 1996
LINKS
- Health Consumer Alliance (California)
