Library
American Hospital Association's website on Eliminating Racial and Ethnic Disparities
American Hospital Association's Diversity and Cultural Proficiency Assessment Tool
American Hospital Association: Resources for Communicating with Patients
Massachusetts: Best Practice Recommendations for Hospital-Based Interpreter Services
Point-To-Talk Brochures from Massachusetts General Hospital
Resources
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Disparities Toolkit for Collecting Patient Race, Ethnicity, and Primary Language Data. (Jan. '08)
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Joint Commission Report: National Strategies Needed to Better Serve Increasingly Diverse Patient Population in American Hospitals (April '07)
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Promising Practices for Patient-Centered Communication with Vulnerable Populations: Examples from Eight Hospitals (Aug. '06)
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HRET Issue Brief: Collecting Race, Ethnicity, and Primary Language Data (Feb. '06)
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HRET Toolkit for Collecting Race, Ethnicity and Primary Language Information from Patients (Feb. '06)
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NAPH: "Race, Ethnicity, and Language of Patients: Hospital Practices Regarding Collection of Information to Address Disparities in Health Care" (Feb. '06)
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Straight Talk: Model Hospital Policies and Procedures on Language Access (Aug. '05)
